Customer Service Representative
Thos. R. Birnie & SonsHamilton, Ontario, Canada
Posted March 23, 2021
Full Time
About the Company
Birnie Plumbing & Drains, a family‑owned business that has served Hamilton and the Golden Horseshoe for a century, specializes in residential plumbing and drain solutions. The company delivers reliable, high‑quality service, backed by a legacy of local expertise and a commitment to customer satisfaction. Its long‑standing reputation and hands‑on approach set it apart in a competitive market, making it a trusted partner for homeowners seeking dependable plumbing support.
Job Description
Birnie Plumbing & Drains is seeking a full-time Customer Service Representative for their call center. The role focuses on ensuring customers feel heard and cared for, involving answering calls, scheduling appointments, and handling administrative tasks. The company is a family-owned business with a long history of providing top-notch plumbing services.
Requirements
- Answer incoming calls with a friendly and professional attitude.
- Convert incoming calls into scheduled service appointments.
- Make follow-up calls to membership customers to book annual services.
- Prioritize and coordinate service schedules.
- Keep customer database up-to-date with accurate information.
- Handle other admin tasks as needed.
Benefits
- Supportive and friendly office environment
- Competitive wages
- Health & dental benefits
- RRSP plan with company match
- Culture building events
- Training and resources
