TikTok Shop - Angel Oncall Team Lead

TikTok Shop is looking for a regional service oncall lead role to manage oncall team operations and drive continuous improvement together with cross functional teams. The role involves managing a team of Oncall Service SMEs, implementing policies and processes, and working with cross-functional teams to identify and resolve issues impacting sellers.

Requirements

• Manage a team of Oncall Service SMEs
• Implement policies and processes to ensure a positive, productive work environment
• Work with cross-functional teams to identify and resolve issues impacting sellers
• Establish OKR team goals aligned with SSC and GNE
• Provide regular feedback, performance coaching, and maintain productivity

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)