At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions.
Requirements
- Build, maintain, and improve backend services and APIs that power Toku’s communication platform.
- Develop and support backend modules related to call flows, IVR logic, and inbound and outbound telephony functionality.
- Investigate issues, resolve defects, and incrementally improve existing services to strengthen system reliability and stability.
- Analyse and understand existing backend systems in order to safely extend functionality and diagnose issues.
- Develop and maintain backend services that use event-driven architecture, including Kafka and AWS SQS.
- Design and operate backend services on AWS using cloud-native design principles.
- Implement backend data interactions using relational databases, primarily AWS RDS MySQL.
- Monitor system behaviour, review logs, troubleshoot incidents, and maintain reliable production services.
- Participate in an engineering on-call rotation (approximately one week every six weeks) responding to production incidents raised by NOC or internal teams.
- Contribute to ongoing improvement and redesign of platform services, supporting architectural evolution and increased adoption of event-driven systems.
Benefits
- Discretionary Yearly Bonus & Salary Review
- Healthcare Coverage based on location
- 20 days Paid Annual Leave plus other leave allowances
