T/L - Team Lead - Belmopan (Internals Only)

Team Lead is responsible for providing direction, instructions, and guidance to a group of individuals to achieve a certain goal, creating a positive and productive atmosphere, and guiding agents to hit performance metrics and achieve team goals.

Requirements

• High school Diploma
• Strong written and oral communication skills
• Ability to multi-task and work independently
• Excellent organization and prioritization skills
• Strong follow-up skills with attention to detail
• Excellent customer service and positive interpersonal skills
• Experience working both independently and in a team-oriented environment
• Strong analytical, problem-solving, and decision-making skills
• Ability to work flexible hours
• Ability to maintain a high degree of confidentiality
• Ability to stay cool and collected in emergency situations
• Ability to use Microsoft office applications