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Job description
The Service Delivery Technician II provides technical support to clients through tickets, chat, and phone support, troubleshoots customer issues, and ensures timely resolution while delivering an excellent customer experience.
Company
Tech, Software & IT Services
Trapp Technology delivers integrated cloud, Internet, and IT managed services tailored for small to mid‑sized businesses seeking to reduce costs and accelerate growth. Their portfolio includes managed cloud hosting, professional IT support, security solutions, SIEM, endpoint protection, remote monitoring, and hosted VoIP, enabling clients to outsource complex infrastructure and application management. The company distinguishes itself with a 100% uptime guarantee and a focus on freeing internal resources while delivering rapid, high‑quality project execution. Trapp’s blend of consulting and hands‑on services positions it as a trusted partner for SMBs aiming to harness technology for revenue expansion.
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