Customer Experience Insights Professional
TrendyolDubai, United Arab Emirates
Posted January 31, 2026
Full Time
About the Company
Trendyol, founded in 2010, is a leading e-commerce platform backed by top-tier investors. With a focus on technology-driven innovation, Trendyol offers a seamless shopping experience across multiple sectors including fashion, second-hand goods, and food delivery. The company's rapid expansion into international markets underscores its commitment to becoming the global e-commerce leader.
Job Description
We are seeking a curious and driven Customer Experience Insights Professional to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth.
Requirements
- Discover key consumer insights that inform growth strategies and enhance customer experience.
- Collaborate closely with internal stakeholders to address insight-related requests and support decision-making.
- Manage end-to-end research processes for quantitative and qualitative studies.
- Translate research findings into actionable insights and recommendations for cross-functional teams.
- Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities.
- Benchmark competitors and perform test orders to evaluate first-hand customer experiences.
- Propose new research projects, methodologies, and initiatives to enhance consumer centricity.
Benefits
- Hybrid working model with flexibility
- Personalised training allowance and learning opportunities
- Responsibility from day one
- A diverse, international team
- Opportunities to grow with the best
- Meaningful connections beyond tasks