Senior Customer Contact Optimization Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses. The Customer Contact Optimization Senior Analyst will evaluate and improve customer interaction processes and operations.

Requirements

• Bachelor's/master's degree in human resources, Business Administration, Information Systems, or related field (required)
• 4+ years of experience in customer contact quality evaluation, analytics, or workflow optimization roles
• Knowledge and experience in US payroll, tax, benefits, employee data management, LOA, COBRA, FSA (Preferred)
• Knowledge and experience on using AI tools

Benefits

• Retirement Plan
• Health Insurance
• Workers' Compensation Insurance