Customer Care Manager (Poland)

Twisto, a Param Company, is a modern financial services provider operating across Central and Eastern Europe. Through our app, customers gain full control over their payments - they can defer or split purchases, share expenses, pay invoices, or shop using virtual and physical cards. We bring clarity, convenience, and fair exchange rates at home and abroad. Twisto is growing fast, continuously innovating, and expanding our services to make everyday financial life easier.

Requirements

• Min. 5 years’ experience in managing a customer service team in a similar role.
• Proficiency in Polish at min. C1 level and English at min. B2 level (daily cooperation in English).
• Bachelor’s degree.

Benefits

• Opportunity to play a key role in a product-focused international company
• Cooperation with an international team and a brilliant Customer Care team in Poland
• Employment contract (basic salary and bonus)
• 30 days of paid annual leave + 4 additional days off for administrative matters (34 days in total per year)
• Cash equivalent in connection with hybrid work
• Lunch card (Edenred)
• Private medical care
• Subsidized Multisport card
• 5 days of additional paid leave for fathers after the birth of a child
• Well-located office in the center of Warsaw (Żelazna 59a)