Workforce Forecasting and Capacity Planning Analyst
Ubiquity Global Services, Inc.Philippines
Posted January 15, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Manage global seat allocation, consolidate data, analyze accuracy, and assist in centralized reporting and capacity planning.
Requirements
- Minimum 2 years of experience in MIS/WFM role
- Basic understanding of scheduling, forecasting and capacity planning
- Experience in extracting data from CMS and other reporting platforms
- Experience in automating task/reports to reduce cycle time and defects
- Advance user of G Suite Apps, Excel and other MS Office applications
- Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools
- Experience in developing dashboards with useful visualization
- Good attendance record
- Amenable to work onsite and graveyard shifts
- Excellent time management and prioritization skills
