Workforce Forecasting and Capacity Planning Analyst

Manage global seat allocation, consolidate data, analyze accuracy, and assist in centralized reporting and capacity planning.

Requirements

• Minimum 2 years of experience in MIS/WFM role
• Basic understanding of scheduling, forecasting and capacity planning
• Experience in extracting data from CMS and other reporting platforms
• Experience in automating task/reports to reduce cycle time and defects
• Advance user of G Suite Apps, Excel and other MS Office applications
• Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools
• Experience in developing dashboards with useful visualization
• Good attendance record
• Amenable to work onsite and graveyard shifts
• Excellent time management and prioritization skills