Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Open Positions
Senior Training Manager
7+ years of experience in Learning & Development or Training Operations, with a strong business acumen and operational mindset
Senior Manager, Workforce Management
5+ years of Workforce Management experience, 3+ years as a Manager, Advanced knowledge of AVAYA CMS
Team Leader
At least 1-2 years experience in Customer Support or Financial, 1-2 years experience in practical development skills coaching, and proven experience managing 10 or more employees
Senior Manager, Workforce Management
5+ years of Workforce Management experience, 3+ years as a Manager, advanced knowledge of AVAYA CMS
Supervisor, Workforce Management
At least 2 years of workforce supervisory experience and highly proficient with Microsoft Office applications
Training Manager
At least 3 years managerial experience in Training for a BPO Company, willingness to support multiple sites, willingness to travel, and a US Visa
Trainer - Bogotá
High school diploma, English proficiency, computer systems operation, and experience in client relationships
Workforce Forecasting and Capacity Planning Analyst
2+ years of MIS/WFM experience, basic understanding of scheduling, forecasting and capacity planning, good attendance record
Workforce Reporting Analyst
1-3 years of experience, proficiency in Excel, SQL, and data discovery tools, and strong business and collaboration skills
Senior, IT Manager
8-10 years of experience as IT Head or IT Manager in a BPO setting, Bachelor's/College Degree in Information Technology or related field, experience with Linux, Windows, and Mac Systems
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