Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Open Positions
Senior Training Manager
7+ years of experience in Learning & Development or Training Operations, with a strong business acumen and operational mindset
Senior Workforce Analyst (Scheduler)
1 year of experience in related field, good multitasking skills, adaptability to changes, ability to achieve results with accuracy and timeliness
Workforce Reporting Analyst
1-3 years of experience, proficiency in Excel, SQL, and data discovery tools, and strong business and collaboration skills
Senior, IT Manager
8-10 years of experience as IT Head or IT Manager in a BPO setting, Bachelor's/College Degree in Information Technology or related field, experience with Linux, Windows, and Mac Systems
Training Manager
At least 3 years managerial experience in Training for a BPO Company, willingness to support multiple sites, willingness to travel, and a US Visa
Team Lead - Bogotá
High school diploma or equivalent, 9 months of Team Leader experience, and English proficiency at B2+/C1 level
Trainer - Bogotá
High school diploma, English proficiency, computer systems operation, and experience in client relationships
Talent Sourcing Associate - Iloilo
Bachelor's degree in any field, 0-1 year experience in sourcing
US Audit Manager
5-8 years of experience, 5+ years of audit experience, CPA license required
Workforce Forecasting and Capacity Planning Analyst
2+ years of MIS/WFM experience, basic understanding of scheduling, forecasting and capacity planning, good attendance record
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