Team Leader
Ubiquity Global Services, Inc.Cagayan de Oro, Philippines
Posted March 12, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift, coaching and developing the assigned team, and ensuring the continued fulfillment of customer needs.
Requirements
- Manage a team of agents to achieve or exceed goals and key performance indicators
- Ensure agents are informed and trained on product and system updates
- Conduct business reviews and performance management activities
- Perform floor support duties as a subject matter expert on policy and procedural items
- Prepare and submit required reports to the Operations Manager
- Attend internal and external calibration sessions and other client meetings
- Perform administrative and other similar tasks as assigned
- Act as a liaison between the management / Human Resources group and the agents
- Conduct team building activities and design performance-based incentive programs
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance