Team Leader
Ubiquity Global Services, Inc.Manila
Posted April 1, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
The Team Leader is responsible for overseeing the day-to-day operations of assigned customer programs, assisting with customer escalations, and developing their team.
Requirements
- Manage a team of agents
- Ensure agents are informed and trained on product and system updates
- Conduct business reviews and performance management activities