Workforce Reporting Analyst

The Workforce Reporting Analyst will develop and distribute Contact Center reporting, analyze data to ensure integrity, and create business recommendations. They will also implement and manage cross-functional performance indicators, automate reports, and improve data availability.

Requirements

• 1-3 years of experience with data analysis and preparation
• Experience in extracting data from CMS and other reporting platforms
• Proficient user of Excel, SQL, and understanding call center statistics
• Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets
• Experience in developing dashboards and understandable reports and useful visualization
• Strong business and collaboration skills and responsiveness to service needs and operational demands
• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Power pivots and Macros
• SQL Query for troubleshooting data
• Ability to tell a story with data and drive data literacy
• Ability to build good relationships and work cross-functionally
• High-functioning communications skills (both verbal and written); ability to interface with senior leadership
• Creative/Innovative thinking
• Flexible schedule and excellent attendance record

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance