Workforce (WFM) Reports Analyst

The Reporting Analyst is responsible for managing report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.

Requirements

• 6 months working experience at IBEX Global (for internal applicants)
• Experience working in the WFM department or experience working with ACD and WFM tools and statistics
• Proficiency with computer applications including various software applications such as Microsoft Word and MS Excel
• Minimum 1-2 years Call Center experience
• Working knowledge of applicable customer contact systems (phone, e-mail, and web)
• Broad understanding of client conformance measures
• Very strong analytical skills and mathematical skills
• Excellent problem solving skills
• Excellent verbal and written English communication skills
• Six Sigma certification (preferred)
• Bachelor's/College Degree in any field

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance