The Reporting Analyst is responsible for managing report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
Requirements
- 6 months working experience at IBEX Global (for internal applicants)
- Experience working in the WFM department or experience working with ACD and WFM tools and statistics
- Proficiency with computer applications including various software applications such as Microsoft Word and MS Excel
- Minimum 1-2 years Call Center experience
- Working knowledge of applicable customer contact systems (phone, e-mail, and web)
- Broad understanding of client conformance measures
- Very strong analytical skills and mathematical skills
- Excellent problem solving skills
- Excellent verbal and written English communication skills
- Six Sigma certification (preferred)
- Bachelor's/College Degree in any field
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance