Workforce (WFM) Reports Analyst - Work onsite

The Reporting Analyst is responsible for managing report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information.

Requirements

• Ability to work on several projects simultaneously
• Reports Management experience from a BPO/Call Center Industry is highly desired
• Working knowledge in Business Objects, Advanced MS Excel, SQL and Crystal Reports
• Six Sigma certification preferred
• Ability to exhibit professionalism
• Demonstrated ability to work with a team
• Demonstrated ability to communicate effectively and professionally with internal and external associates
• Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment
• Ability to work a flexible schedule (graveyard/shifting schedule)

Benefits

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