Supervisor, Workforce Management
Ubiquity Global Services, Inc.Quezon City, Philippines
Posted January 14, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
The Workforce Supervisor ensures the company achieves its key performance indicators and daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions.
Requirements
- Supervises 20 Real Time Analysts Globally
- Perform one-on-one coaching with the RTAs
- Train and Orient new RTAs
- Analyze intra-day staffing reports
- Make objective recommendations on incident management
- Coordinates with Operational leadership
- Reviews contact center trends
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
