Sr Associate - PMO

Establish and nurture a trusted business advisor and tactical management relationship with clients, manage projects, and collaborate with teams.

Requirements

• Establish and nurture a trusted business advisor and tactical management relationship with a set of named clients
• Gather requirements from clients
• Manage planning, prep, and delivery of all projects for specific clients
• Maintain a project backlog
• Ensure high-quality delivery while adhering to project scope, objectives, and margin requirements
• Make effective decisions and trade-offs under pressure
• Work through issues and risks with clients in assessment planning, preparation, and delivery
• Collaborate with Resource Management to develop resource plans and facilitate consultant on-boarding/off-boarding
• Schedule and kick off each project
• Direct technical resource priorities to satisfy client commitments and SLAs
• Monitor and track assessment team progress and report back to client
• Host conference calls and daily meetings with clients and the assessment team
• Facilitate review of findings with clients and the technical assessment team
• Receive and track periodic, on-going requests from clients regarding specific project needs
• Address and monitor all incoming customer communications
• Escalate all items including those urgent in nature, from the client to the appropriate organisation resource or manager
• Work in close contact with technical staff members to understand organisation service offerings and determine the best course of action within the project life cycle
• Audit deliverables and evaluate team performance