University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. The Collection Specialist will research and collect on past due student accounts using all available resources, communicate solutions clearly and concisely, and provide excellent customer service.
Requirements
- 3 to 5 years of experience in collections or equivalent experience.
- Desired: Associate's or Bachelor’s degree in accounting or related field or equivalent working experience.
- Experience in Higher Education, accounts receivable and collections.
- Experience with at least one and preferably Ellucian Banner modules: Accounts Receivable, Financial Aid, Student
- Experience with Argos reporting tool
- Experience with Regent Education Financial Aid system
- Knowledge of federal and state financial aid.
- Knowledge of Bankruptcy Laws and Filings
- Excellent oral and written communication skills using a variety of tools and the ability to communicate effectively at all levels.
- Strong interpersonal skills and exceptional ability to deliver customer service/experience in a fast-paced environment.
- Excellent problem-solving skills and ability to apply good judgement during times of high volume.
- Demonstrated ability to handle adverse situations with a high degree of tact.
- Excellent organizational and technical skills and ability to work within deadlines.
- Intermediate level of knowledge of Microsoft Office tools, particularly Word, Excel and Outlook.
- Demonstrated ability to work independently, take initiative, and exercise discretion and judgment.
- Strong team player.
- Demonstrated ability to multi-task and perform effectively taking the appropriate steps to achieve success by maintaining the highest level of service within the constraints of law, regulations, budget and university policy.
Benefits
- Health: Medical, dental, and vision coverage with spending account options.
- Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
- Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
- Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
- Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
- Wellness: Counseling services, Calm app access, and year-round wellness programs.
