Ecommerce Service Delivery and System Operation Specialist
UNIQLOLondon, England, United Kingdom
Posted April 27, 2026
Full Time
About the Company
UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world.
Job Description
UNIQLO is recruiting an Ecommerce Service Delivery and System Operation Specialist to cover the EU market and be based in the London office. The successful candidate will be responsible for the day-to-day running of the in-house digital e-commerce platform and work closely with the Ecommerce Product Manager and Japanese System Operation team to build the best e-commerce support function for customers.
Requirements
- 5+ years working within a Retail digital/ecommerce team servicing on a Global scale
- 5+ years working within a service delivery (Web service) and/or technical role
- Experience analysing business requirements and creating epics/user stories
- Experience working with technical development Teams, Product Owner/Managers, Business/Technical Analyst and Agile
- Experience to achieve the common objectives with external partners and/or third-party vendors
- Experience the data analysis by using SQL
- Experience to draw the system design documentation
- Experience with payment platform/gateway to the EC system
- Understanding technologies such as HTML, AWS and microservices
- Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence
- Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimization tools
- Understanding business technology mapping
- Continuous Improvement mindset (Kaizen) and eager to learn the new knowledge
- Strong experience and understanding of IT technologies
- Strong communication and presentation skills
- Excellent team player to action toward the common objectives
- Fluent in English, other language capability is a plus (EU languages, Japanese)
Benefits
- 26 days of paid leave per holiday year + 8 bank holidays
- Staff Discount 30%
- Global Profit Share Scheme
- Employee Assistance Programme
- Private Medical Care (optional)
- Private Pension Scheme (optional)
- Travel to work loan scheme
- Hybrid working, 2 days from home, 3 days in the office
- Social events throughout the year
- Seasonal Sample Sales
- Volunteer Day – twice a year
- Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms
