Customer Success Manager

UserGems is an AI command center for go-to-market teams, backed by top Silicon Valley VCs, seeking a Customer Success Manager to help customers build a rapidly evolving AI-native product and partner with sponsors and economic buyers to make UserGems a strategic pillar of their outbound and ABM programs.

Requirements

• 2+ years as a Customer Success Manager, Account Manager, or similar role at a B2B SaaS company, with a consistent track record of hitting commercial targets
• Proven ability to lead commercial conversations with VP- and C-level stakeholders, including pricing, negotiation, and multi-year contract structuring
• Strong technical aptitude and ownership, with the ability to independently troubleshoot product, data, and integration issues in Salesforce, HubSpot, and customers' GTM stacks before escalating

Benefits

• Competitive salary
• Variable compensation
• Equity
• Remote work
• Weekly standups
• Virtual happy hours
• In-person off-sites around the world