Hourly Pooled - Help Desk Student Technician

Join Our Campus Community! The University of Wyoming is committed to creating a supportive and enriching workplace. As a Help Desk Student Technician, you will provide first-line technical support to students, faculty, and staff, while gaining hands-on experience in IT support, troubleshooting, and customer service.

Requirements

• Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
• Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
• Ticket Management: Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
• User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively.
• System Maintenance: Assist with routine IT tasks, such as software installations, and updates.
• Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
• Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.

Benefits

• On-the-job training
• Opportunity for growth within the IT department
• Potential for advancement based on performance and experience