Inbound Customer Service Representative (Tolling)

Role Overview

MCI is seeking an Inbound Customer Service Representative to support customer service, technical support, and customer sales interactions. The role requires interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

What You Will Do

Handle inbound and outbound contacts in a courteous, timely, and professional manner, listen to customers, understand their needs, and resolve customer issues, research systems to find missing information, and coordinate with other departments to resolve issues.

Why It Might Be a Fit

Ideal candidates are highly motivated, energetic, and dedicated, with excellent organizational, written, and oral communication skills, and the ability to type swiftly and accurately.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code