Senior Fire Alarm Technician

We're looking for a Senior Fire Alarm Technician to join our team at Vector Security. The successful candidate will be responsible for installing and servicing fire/life safety systems, providing excellent customer service, and working effectively in a fast-paced environment.

Requirements

• Provides timely and efficient support to clients and their representatives.
• Provides on-site and remote support and troubleshooting on a variety of fire/life safety systems.
• Performs on-site repairs, when possible, to resolve issues in one trip and owns the ticket through completion if return trips are required.
• Advises customers on repairs, replacements, upgrade needs and other options.
• Provides training for clients and end users, and gets customer sign off.
• Assists installation division with programming and installation when necessary.
• Performs upgrades and alarm takeovers as needed.
• Communicates effectively with manager and support staff by submitting all necessary documentation on service tickets.
• Maintains an accurate inventory of service parts on company provided vehicle.
• Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances.

Benefits

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• Paid Time Off and Holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)