Software Support Analyst
Vergent LMSMississippi, United States
Posted August 4, 2025
Full Time
About the Company
Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities.
Job Description
Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities.
Requirements
- 2 or more years of experience as a software support analyst
- Take ownership of incoming issues/requests from customers with a sense of urgency
- Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem.
Benefits
- Employee Recognition Program
- Flexible Schedules
- Casual Dress Code
- Health Insurance
- Dental/Vision
- Parental Leave
- 401K & 401K Matching
- Long-Term Disability (100% covered)
- Life Insurance (100% covered)
- Supplemental Insurance
- Coffee and Snacks Provided
