Manager-Service Ops
VodafoneideaGuwahati, Assam, India
Posted May 3, 2025
Full Time
About the Company
Vodafone Idea is India's leading telecom provider with a mission to deliver delightful customer experiences and create a 'Digital India'.
Job Description
Manage end-to-end Enterprise customer experience, lead a team to deliver fixed line services, and undertake service improvement plans to improve customer circuit uptime.
Requirements
- Different type of UBR product knowledge & hands on experience
- ECI & Huawei NMS knowledge is must
- Different type of IP device hands on experience like – CISCO, Nokia & Huawei (CCNA/CCNP)
- Experience of working in a Telecom service delivery / Operations function
- Experience with Data Networking platforms and Enterprise products & services
Benefits
- Schedule regular review meetings with MS partner, 3rd party vendor, NOC & Business team
- Acts as a SPOC to manage escalation for all Service Operations and maintain committed SLA’s of uptime for enterprise customers
- Lead a team that delivers and maintains fixed line services as per committed TAT and SLA’s for Enterprise customers
