Drive customer delight in every walk-in and manage overall store activities, including customer service, sales, and revenue targets.
Requirements
- Good communication skills
- Awareness on technology advancements & new digital product knowledge
- Continuous Learning & Empowering Talent
- Building Team Commitment
- Leads Decision Making & Delivering Results
- Products, Services and Technology Knowledge - Consumer
- Sales Planning and Forecasting
- Problem Solving
Benefits
- Achieve TNPS & EQ.
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
- Manage higher retention and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate product placement & displays at store