Implementation Manager, EMEA

Vodori is a rapidly growing SaaS technology company building enterprise-grade, cloud-based software to help life science companies bring their promotional, scientific and medical content to market faster. As the Implementation Manager, EMEA, you will assist the Implementation Lead, EMEA in managing the day to day activities for implementation projects in the EMEA region, ensuring timely project delivery for new implementations, customer expansions, data migrations, and system integrations.

Requirements

• 3-4 years of experience in SaaS implementation, consulting, training, customer success or professional services
• Experience working with EMEA-based customers, with an understanding of global and regional business models and strong understanding of regional regulatory requirements and considerations
• Strong project management skills, balancing competing priorities while ensuring customer satisfaction
• Customer success orientated, ability to host meetings with multiple stakeholders from multiple countries
• Strong written and verbal communication skills, multilingual, at least one or two other languages in addition to English preferable
• Proficiency in common PS/CS tools such as JIRA, SharePoint, Zendesk, HubSpot, and ChurnZero
• Experience with data migration, business process optimization, and enterprise content management (preferred)