Vehicle Support Engineer

As a Vehicle Support Engineer, you’ll sit at the critical intersection of live fleet operations and engineering. When vehicles experience complex hardware or software issues, you are the escalation point—diagnosing problems in real time, restoring uptime fast, and driving long-term fixes through root-cause analysis.

Requirements

• Serve as the primary escalation point for technicians handling complex vehicle issues.
• Quickly assess and resolve hardware and software faults to restore vehicle uptime.
• Perform in-depth log analysis and historical fleet data reviews to identify root causes.
• Develop, document, and continuously improve troubleshooting guides for field technicians.
• Partner with design and development teams to improve diagnostics, tooling, and detection.
• Act as a site owner for fleet issues escalated from technicians.
• Occasionally travel within the U.S. to support operational locations.
• Participate in shift coverage to support 7-day fleet operations (Sunday–Thursday or Tuesday–Saturday schedules).