Reliability Field Service Manager at Wilcox + Flegel - Guardian Department. We are seeking a dedicated, safety-focused individual with strong leadership skills to join our Guardian Reliability Services Department. As the Reliability Field Service Manager, you will play a crucial role in developing strong connections and ensuring efficiency of our field service operations.
Requirements
- Strong customer-centric mindset with a proven ability to develop these capabilities in others.
- Skilled at assessing and prioritizing competing demands and guiding the team toward effective action.
- Quick learner who adapts well to changing environments; agile, flexible, and resilient.
- Demonstrated experience leading projects and managing vendors or contractors to successful outcomes.
- Adept at resolving customer issues and supporting the team in prompt, effective problem resolution.
- Knowledge of local, state, and national regulations—including hazardous-waste requirements—and able to leverage or develop internal/external expertise.
- Inspiring, approachable people leader with experience managing remote teams.
- Strong mechanical aptitude supported by practical field service experience.
- Highly detail-oriented, organized, and performance-focused.
- Exceptional written and verbal communication skills.
- Supportive mentor dedicated to developing and empowering others.
- Technically proficient in field service software and reporting tools.
- Effective at managing priorities and making sound, timely decisions.
- Demonstrates high personal accountability and a strong “get it done” mentality.
- Committed to fostering a positive team environment and supporting ongoing professional development.
- Experienced in conflict resolution, coaching, and constructive performance management.
- Focused on continuous improvement and proactive problem solving.
Benefits
- Medical, Dental, Vision, RX, Optional FSA
- Optional Medical Waive Bonus
- Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
- 401(k) with generous company match
- Paid Vacation Time, 120 hours per year
- 7 Paid Holidays
- Working Holiday Pay
- Paid Volunteer Hours
- Employee Fuel Discount Account
- Profit Sharing Program
- Wellness Program Incentives
- Recognition & Reward Program
- Team Member Referral Bonus
- Boot Reimbursement
