Associate Operations Manager
Williams LeaChennai, Tamil Nadu, India
Posted October 23, 2019
Full Time
About the Company
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
Job Description
Associate Operations Manager responsible for production planning, process implementation, and team management.
Requirements
- Production planning
- Process implementation and adherence
- Drive process improvement initiatives
- Participate in Internal & Client audits for process and security compliance
- Periodical and adhoc reports in necessary formats as demanded by clients
- Team management and development
- Monitor and report performance against SLAs and contractual obligations
- Engage with account teams / client on periodic reviews
