Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products.
Requirements
- Handle inbound and outbound calls using proper phone etiquette
- Maintain strong knowledge of products, policies, and services of the organization
- Convert customer inquiries from various communication channels into in-home sales appointments
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers
- Accurately create and update customer accounts and input records of customer interactions into CRM
- Follow standard operating procedures
- Prepare customer service call reports for management
- Maintain a well-organized and professional workspace
- Provide assistance with training and orientation for other team members as assigned
Benefits
- Competitive, weekly pay
- Flexible hours
- Organized warehouse for easy pickup of products and materials
- Paid time off
- Paid Holidays
- Family culture