Field Service Technician

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products.

Requirements

• Handle inbound and outbound calls using proper phone etiquette
• Maintain strong knowledge of products, policies, and services of the organization
• Convert customer inquiries from various communication channels into in-home sales appointments
• Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers
• Accurately create and update customer accounts and input records of customer interactions into CRM
• Follow standard operating procedures
• Prepare customer service call reports for management
• Maintain a well-organized and professional workspace
• Provide assistance with training and orientation for other team members as assigned

Benefits

• Competitive, weekly pay
• Flexible hours
• Organized warehouse for easy pickup of products and materials
• Paid time off
• Paid Holidays
• Family culture