Associate L1

We are building a modern Wipro, an end-to-end digital transformation partner with bold ambitions. We need people inspired by reinvention to realize our goals. Join us to empower your career and skills.

Requirements

• Handle inbound and outbound calls according to defined quality, standards, policies, and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns, and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures

Benefits

• Welcome to applications from people with disabilities