Senior Analyst position at Wipro Limited, Bengaluru. Responsibilities include processing principal activities in Geneva, reconciling cash and positions, troubleshooting technical and accounting problems, and delivering excellent customer service. Required skills include knowledge of Syndicated Bankloan/ Private Credit / CLO's, experience with Geneva software tool, and strong Microsoft Office skills.
Requirements
- Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva
- Reconcile cash and positions across all funds on daily basis using DUCO platform
- Reviewing upcoming activities exceptions from Geneva – WSO accelerator, contract modifications as per the agent notices.
- Work across multiple groups to troubleshoot technical and accounting problems
- Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis.
- Escalation of unresolved cash and position breaks to Manager and onshore team
- Create SOP and participate in training program
- Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Benefits
- Comprehensive training program
- Opportunity to work on international projects
- Professional growth and development opportunities
- Collaborative and dynamic work environment
- Chance to work with a leading technology services and consulting company
