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Service Desk Analyst with Spanish and Portuguese
WiproGdańsk, Pomeranian Voivodeship, Poland
Posted March 10, 2026
Full Time
About the Company
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Job Description
The Service Desk Analyst with Spanish and Portuguese is responsible for providing first and second-level IT support for multiple customers via mail, chat, and calls, troubleshooting hardware, software, and network issues, and escalating complex issues to higher-level support teams as needed.
Requirements
- 6 months - 2 years of experience in a service desk or technical support role
- Spanish and Portuguese on at least B2 level
- English on at least B2 level
- Strong troubleshooting skills in Windows, macOS, and Linux environments
- Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience with Active Directory, Office 365, and remote desktop tools
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving mindset
- Ability to work independently and manage multiple priorities
Benefits
- Flexible benefits package
- Premium medical services
- Life & Disability Insurance
- Profitable Voluntary Pension Fund
- Social Fund benefits
- Integration and cultural events
- Reward and recognition programs
- Employee Referral bonuses
- Relocation assistance
- Friendly and inclusive company culture