System Engineer L2

Job Title: System Engineer L2. Apply now to join Wipro Limited, a leading technology services and consulting company. Job Description: Troubleshoot base operating system issues, answer incoming calls, manage customer complaints, and provide product and service information to customers. Mandatory Skills: Technical Support. Experience: 1-3 Years.

Requirements

• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Benefits

• Paid time off
• Retirement plan
• Health insurance
• Other benefits