Test Course Operations (TCO), Operation Platform Management (OPM), Platform Manager

Woven by Toyota is seeking a Test Course Operations (TCO), Operation Platform Management (OPM), Platform Manager to join their team in Susono, Shizuoka and Tokyo. The successful candidate will be responsible for planning, preparing, and operating communication platforms required for operations, and will work closely with the Lead of OPM to achieve this goal. The position requires a minimum of 10-year experience in call center operations and center management at major companies in various industries.

Requirements

• Minimum of 10-year experience in call center operations and center management at major companies in various industries
• Experience in formulating and implementing improvement plans for call center operations
• Experience in service planning and development of call centers (including the installation and operation of related hardware/software)
• Native-level Japanese language proficiency
• Business-level English proficiency
• Experience using related business tools and data analysis skills
• Proactive attitude to take on new tasks and new ways of promoting work
• Ability to work at the TWC office (Susono City, Shizuoka Prefecture) for at least three days a week on an ongoing basis as needed

Benefits

• Competitive Salary
• Flexible working time
• Paid Holiday - 20 days per year (prorated)
• Sick Leave - 6 days per year (prorated)
• Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
• Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
• Housing Allowance
• Retirement Benefits
• Rental Cars Support
• In-house Training Program (software study/language study)