Cloud Operations Support Analyst
WTWTaguig, Philippines
Posted July 22, 2025
Full Time
About the Company
WTW (NASDAQ: WTW) is a global leader in providing data-driven solutions for people, risk, and capital. With expertise spanning 140 countries, the company offers a comprehensive suite of services including risk management, insurance, reinsurance, financial consulting, human resources, and software solutions. WTW's distinctive approach combines global insights with local expertise to help organizations enhance strategy, resilience, workforce motivation, and performance.
Job Description
This Cloud Support Analyst role is crucial for keeping the business running with cloud products and services used by clients worldwide. The team in Manila consists of 50+ people working 24x7 in shifts and plans for growth. Responsibilities include patching, deployment, and support for cloud applications, incident management, and developing personal competency.
Requirements
- Provide Patching, Deployment and pre and post support for software applications releases
- Provide L1-L3 type support to AWS/OCI/Azure Cloud maintenance tasks and activities
- Determine root cause analysis, resolve and communicate solutions to customers
- Develop personal competency of ServiceNow and build knowledge of products/processes
- Manage incident requests, escalate to team leader, determine root cause, and communicate solutions
- Achieve personal performance measures, adhere to SLAs and processes
- Work in shift patterns and provide backup support
- Produce regular reporting and track performance
- Develop skills in Microsoft Azure Technologies
- Take part or lead in development of innovations