Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly.
Requirements
- Prior exposure to IT operational environments minimum 1 year is advantageous.
- Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
- Ability to work independently and take ownership of your tasks.
- Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
- A passion for IT Service Management.
Benefits
- Overtime Pay: Provided if you are required to clock in early or stay beyond scheduled hours.
- Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
- Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
- Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
- Familiarity with the fundamental scope of work typically delivered in IT Support Services.
- Ability to work under time-sensitive situations.
- Career progression to Lead a team in providing IT Support Services.
