Service Management Officer (AL-FNC251007 005/01)

The Service Management Officer plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organization.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience)
• Professional certifications such as ITIL Foundation, COBIT, or similar are highly desirable
• Proven experience in service management, IT operations, or customer support roles
• Strong analytical and problem-solving skills, with the ability to interpret service data and metrics
• Excellent communication and interpersonal skills, with a customer-focused mindset
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail, organisational skills, and the ability to manage multiple priorities

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance