Member Services Associate
Young Mens Christian AssociationEdwardsville, Illinois, United States
Posted July 21, 2025
Full Time
About the Company
Young Men's Christian Association (YMCA) is a nonprofit organization that provides youth and community programs, including child care, teen recreation centers, and membership services, with a focus on health, wellness, and personal development.
Job Description
The Member Services Desk Associate supports the YMCA in welcoming patrons, answering questions, conducting registrations, and maintaining a positive environment. This role focuses on providing excellent service to members and guests, contributing to retention, and upholding the YMCA’s core values. The position operates on a flexible schedule, with mornings and weekends being the primary hours.
Requirements
- YMCA Competencies (Leader): Mission Advancement, Collaboration, Operational Effectiveness, and Personal Growth
- Minimum High School Diploma/GED plus 2 years of college or equivalent work experience preferred
- Previous customer service, sales, or related experience
- Excellent interpersonal and problem-solving skills
- Ability to work with diverse groups
- Basic knowledge of computers
Benefits
- Flexible schedule
