Manager/Sr. Manager, Global Support

Zapier is seeking a Manager/Sr. Manager, Global Support to lead a team of Technical Support Specialists and oversee AI transformation initiatives. The role requires 6-8+ years of experience in customer support teams and a deep understanding of AI operations.

Requirements

• 6-8+ years of experience leading customer support teams in a SaaS or tech environment
• Experience using AI in daily work and building accountability systems
• Deep fluency in support operations: workforce management, capacity planning, SLA management, and queue health metrics

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance