Manager, Customer Experience

Zocdoc is looking for a Manager, Customer Experience to lead a team of Customer Experience Specialists and deliver exceptional customer service. The role involves coaching team members, building relationships, and creating bespoke reports to diagnose team challenges. The ideal candidate has 9-12 years of experience in operations or customer experience, leadership skills, and a passion for delivering best-in-class customer service.

Requirements

• An unrelenting desire to build more equitable, inclusive, and diverse workplaces
• Total 9-12 years of experience in the operations or customer experience side
• Meaningful (2+ years) experience in leading and managing operation teams preferably in customer experience or client success teams
• A fundamental understanding of performance management, talent development, and stakeholder communication

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Reimbursement for a daycare/creche facility for kids
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups