Field Service Engineer – Japan

As a Field Service Engineer, you will take ownership of cases assigned, driving & delivering high quality service resolution, providing timely onsite support to address service repair issues at customer sites according to contract prioritization, and ensuring the timely completion of all required service documentation.

Requirements

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities
• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time