Customer Service Representative

We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Requirements

• Fluent, conversational, and natural English proficiency
• 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling
• Excellent verbal & written communication skills with a professional and empathetic demeanor
• Strong attention to detail, critical thinking, and problem-solving skills
• Typing speed of 20+ WPM
• Ability to work independently and manage time effectively
• Reliable and punctual

Benefits

• Competitive hourly pay
• Benefits