Network Operations Team Lead

1GLOBAL is a technology-driven global mobile communications provider seeking a Network Operations Team Lead to manage the Network Support Team and ensure alignment between business goals and functional objectives.

Requirements

• Proven experience in managing high-performing teams that run 24x7 service availability.
• Proven experience in troubleshooting Voice, Data and SMS services.
• Deep knowledge of network protocols such as MAP, CAP, SIP and DIAMETER.
• Autonomy to create and maintain service performance observability in tools like Grafana and Superset analytics.
• Ability to effectively communicate complex technical issues in layman's terms.
• Strong analytical capabilities with a customer-focused mindset.
• Team player mentality to be part of a large, multi-cultural environment.
• Detail-conscious, highly organised and methodical with a strong work ethic.
• Critical thinking and a continuous improvement mindset.
• Comfortable in a fast-paced, intense, and demanding environment.
• Data-driven mentality, measures to support the decision-making process.

Benefits

• Growth Opportunities
• Major Transaction Exposure
• Work with a Talented Team
• Dynamic Work Environment
• Professional Development
• International Experience
• Open Communication Culture
• Get Things Done Attitude