Restaurant & Rooms Reservations Manager

We are looking for an experienced Restaurant & Rooms Reservations Manager for our client in Doha, Qatar. The ideal candidate will have good luxury experience in the hotel industry in the middle east, experience in Qatar is an advantage, and advanced knowledge of OpenTable.

Requirements

• Supervise and lead employees
• Improve service by communicating with and assisting employees to understand guest needs
• Ensure that the guest experience team is trained to provide fast, efficient, resolutive, and personalized service
• Ensure operating procedures and standards are implemented, maintained, and reviewed
• Support the team with the handling of all guest/member requests, reservations, and orders as required
• Ensure regular communications with the line manager, team member, and other outlets where the departments directly relate to
• Serve as a leader in always using proper vocabulary and phone etiquette
• Work together with the team to always provide proper recommendations and suggestions to guests upon request
• Assist with OpenTable system set-up and feedback as required