Systems Analyst - Technical Support

We are seeking a highly skilled and technically proficient System Analyst – Technical Support to join our Technical support team. This pivotal role acts as the first line of technical escalation, responsible for diagnosing and resolving complex system-related issues across software, hardware, and integrated building technologies.

Requirements

• Bachelor's degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related discipline
• 3–5 years of progressive experience in technical customer support, system analysis, or a similar role within a technology-driven organization
• Proven expertise in supporting and troubleshooting CCTV technologies, Access Control systems, Intercom systems
• Strong understanding of IP networking, PoE devices, structured cabling, and system integrations
• Experience working with ticketing platforms and collaborative platforms (e.g., Confluence, Slack)
• Ability to evaluate complex systems and develop actionable insights
• Strong focus on end-user satisfaction and service quality
• Excellent written and verbal communication abilities, with the skill to translate technical concepts for diverse audiences