We are seeking a highly skilled and technically proficient System Analyst β Technical Support to join our Technical support team. This pivotal role acts as the first line of technical escalation, responsible for diagnosing and resolving complex system-related issues across software, hardware, and integrated building technologies.
Requirements
- Bachelor's degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related discipline
- 3β5 years of progressive experience in technical customer support, system analysis, or a similar role within a technology-driven organization
- Proven expertise in supporting and troubleshooting CCTV technologies, Access Control systems, Intercom systems
- Strong understanding of IP networking, PoE devices, structured cabling, and system integrations
- Experience working with ticketing platforms and collaborative platforms (e.g., Confluence, Slack)
- Ability to evaluate complex systems and develop actionable insights
- Strong focus on end-user satisfaction and service quality
- Excellent written and verbal communication abilities, with the skill to translate technical concepts for diverse audiences