2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join their team and represent leading brands like Dell, Intel, Dyson, Google, and HP. The job involves executing a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing buildouts, resets, and display repairs, and managing store-level relationships. The role requires strong communication and organizational skills, as well as the ability to work independently and meet deadlines.
Requirements
- Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
- Representatives are responsible for keeping their availability updated and accurate
- Fully complete all assigned jobs on or before scheduled end dates
- Installing and building displays, end caps, and fixturing
- Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site
- Maintaining and updating displays according to planograms/ client requests
- Conducting break-fix repairs to ensure displays and fixtures are fully functional
- Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
- Manage virtual software and ensure successful execution of related tasks and timelines
- Contribute to the team's success by assisting other members as needed
- Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
- Work independently in a fast-paced environment
- Participate and complete training and certification programs
- Accurately track, record, and communicate activity via designated systems/ workflows
- Available for weekend assignments as needed
- Accept and schedule all assigned jobs within 48 hours of receipt
- Project Execution: Following all directives as provided, executing fully and completely
- Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
- Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
- Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication
- Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
- Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
- Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
- Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
- Be open to provide and receive feedback
Benefits
- Paid drive time and mileage reimbursement
- Next-day pay on demand with DailyPay
- Paid training
