2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP.
Requirements
- Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
- Representatives are responsible for keeping their availability updated and accurate.
- Fully complete all assigned jobs on or before scheduled end dates.
- Installing and building displays, end caps, and fixturing.
- Maintaining and updating displays according to planograms/ client requests.
- Conducting break-fix repairs to ensure displays and fixtures are fully functional.
- Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
- Manage virtual software and ensure successful execution of related tasks and timelines.
- Contribute to the team's success by assisting other members as needed.
- Accurately track, record, and communicate activity via designated systems/ workflows.
- Available for weekend assignments as needed.
- Scheduling / Planning
- Following all directives as provided, executing fully and completely
- Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.
- Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
- Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.
- Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company.
- Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.
- Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
- Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
- Be open to provide and receive feedback.
Benefits
- Paid drive time and mileage reimbursement
- Next-day pay on demand with DailyPay
- Paid training
- Flexible self-scheduling options and fixed shifts based on availability
