Assistant General Manager

We are looking for a highly motivated and experienced Assistant General Manager to join our team at 24-7 Hotel Management. The successful candidate will have a proven track record in hotel operations and a strong passion for delivering exceptional guest service. As a key member of our team, you will be responsible for overseeing guest services, financial accuracy, and staff training, with a focus on creating a warm and welcoming environment for all guests. If you are a driven and customer-focused individual with a passion for innovation and excellence, we encourage you to apply for this exciting opportunity.

Requirements

• Responsible for the appropriate scheduling of the guest services representatives and night audit staff
• Acting in the capacity of General Manager in their absence
• Reviewing all shifts and ensuring that any and all issues are addressed and documenting that information
• Living the guest service philosophy of the customer is always first
• Responsible for holding guest services meetings and ensuring that the employees are kept informed
• Training of the guest services staff on all required training programs
• Establishing consistent operating procedures
• Responsible for the Medallia and social media scores, review the scores with the staff, site areas for improvement
• Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment
• Assistance in the food and beverage operation
• Responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee
• Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest
• Covers other areas of the hotel as needed
• Has ovesight over the housekeeping department

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development